Terms & Conditions ( wholesale)

R.O.C.S. Online Wholesale Store happy to confirm You the following conditions of cooperation:

Shopping at R.O.C.S. online wholesale store is easy and convenient. Just add products you would like to order to the shopping cart and after you have finished - proceed to checkout. In case you have discount coupon or promotional code please make sure that you have used it in corresponding shopping card field.

Trial Order: Your first (Trial) order, we offer minimum order amount is 100 euro.

Reorder minimum amount is 250 euro.


Payment: 100% advanced payment

Vailable payment methods depend on customer's country and selected shipping method. For most countries there are at least 3 payment types available:
- online payment by PayPal
- bank transfer to one of R.O.C.S. GLTs bank accounts (Germany, Poland, Finland or Estonia).

In case you have selected one of online payment methods (PayPal or Credit card) you can make for payment immediately from the last screen of checkout procedure. Immediate payment guarantees and your order processing procedure will be started immediately. Bank account payments can be made after your receive invoice and order confirmation together with bank details. After your payment reached us, you order status will be changed from "PENDING" status to "CHARGED".


R.O.C.S. Global Logistics Terminals (GLTs) are official representations of manufacturing company, lauched to supply all types of customers worldwide including smaller and bigger wholesale clients. Depending on order volume and additionally requested services (labelling, extra packaging etc.) total order processing and delivery time may vary from 10 to 30 working days.

All small wholesale orders are usually processed in 3-5 working days after order confirmation/receipt of payment and shipped directly from local R.O.C.S. Global Logistic Terminals (GLTs).

Medium wholesale orders (up to 1 full pallet) are usually processed in 10-20 working days and usually shipped by truck or air from one of main R.O.C.S. Global Logistics Terminals (GLTs) located in Frankfurt, Tallinn or Moscow. Shipping time for medium wholesale orders is 5-15 working days.

Big wholesale orders (several pallets, containers) processing time depends on ordered products, their quantities and additionally requested services (for example extra labelling or packaging). All big wholesale orders are shipped by truck or air directly from Frankfurt or Moscow Global Logistic Terminal (GLTs).

In case you are intereste in R.O.C.S. oral care products and would like to receive your personal price offer please fill-in the following "offer request" form. Basing on provided information R.O.C.S. logistics department will make final price offer for you and provide more information about order processing and shipping terms. Please note that sumbission of this form doesn't obligue you to make real order and can be used for information purposes.